Reliance has been aggressively advertising its data card to provide life to your Laptop. It has tied up with various dealers who sell laptops of top companies. Once you buy a laptop the dealers motivate you to buy the data card by confirming good performance and the company has a promotion offer, which offers the first 2 months free unlimited access on the data card and finally if you fall prey for the baseless claims you end up paying for the card which is an additional 3200-3400 over the price of the laptop. The company claims the data card would generate a speed of 155 Kbps. Backed by excellent customer service to support the users. But, the fact is that the card does not even deliver 10 Kbps. On contacting the customer service you get to be on long holds and then transferred from one person to the other, each would ask you the same question again and again. Guess Reliance does not have an option of recoding calls or making notes when they are on calls with the client. (Average Speed varies between 5-10 kbps)
The next step is to provide you with bullshit, Blame it on the Operating system used or the drivers being outdated, Temp files to be deleted etc. You as a user are so confused with the whole episode that you just follow instructions. For reinstallation of the drivers u would be asked to log on to their server and download the drivers and as your card is almost dead one needs to visit their Branch and get it done. The executives at the branch start their investigation first telling u that the download is not possible here and you need to meet the engineering team. This story continues for 3 days and as you have not contacted them again the call is closed.
This is big eyewash; the only satisfaction here is the 2 months of unlimited access, which you get to use. In other words, you end up paying for the 2 months of unlimited access. But at the end of the day you end up being cheated, frustrated and disheartened. Not sure if this really gives life to your lap to or life to your patience.
This Grievance post was posted on behalf of my friend Praveen Sharma.
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